💡 Many small and medium-sized enterprises struggle with issues they may not even recognize as technological challenges - even though they could be addressed quickly and efficiently with custom software solutions.
And if the problem is real, a tailored digital tool can offer a scalable, integratable, and future-proof solution in the long run.
Explore the business cases below where digital customization can provide a real competitive edge!
Your customer service receives over 100 emails a day, and often replies come only after several days. Customers are frustrated because they don’t get updates about their orders or invoices. Your team is overwhelmed, and the number of errors keeps increasing.
Customers often ask for clarification because the quote contains typos or missing items. Multiple Excel versions are circulating among colleagues, and no one knows which one is up to date. During a campaign, incorrect prices were sent out, leading to awkward explanations.
Inventory discrepancies are common in the warehouse because multiple Excel files are in use and not always updated in time. During a large order, a product was out of stock even though the records showed otherwise. Reports are slow to generate, and permission management is not possible.
Salespeople work in the CRM (Customer Relationship Management) system, while finance uses the ERP (Enterprise Resource Planning) system – and customer data doesn’t match. A key client once received an incorrect invoice because their data wasn’t updated. Data duplication and loss have already cost us business.
You have an idea but aren’t sure if it’s worth pursuing. You don’t want to spend a lot of money on a full system right away – you’d rather test the market first to see if there’s demand.
During campaign periods, the web ordering system regularly went down. There’s no internal IT team, and the old system can’t handle the load anymore. Customers can’t place orders, and we’re losing revenue.
The server running in the corner sometimes shuts down – maybe the cleaner unplugged it by accident – and the whole system stops. The application still runs on IIS (Internet Information Services) and is hard to maintain. The original developer is no longer available. The system still runs on FoxPro or VB6, but no one understands it anymore. We’re afraid of losing data if we migrate. The system is business-critical, and no one dares to touch it.
Due to a server outage, we couldn’t issue invoices for an entire day. We don’t know what RTO (Recovery Time Objective) or RPO (Recovery Point Objective) means, and we don’t have a Business Continuity Plan (BCP) or a Disaster Recovery Plan (DRP). Data loss has already caused serious damage.
We have a custom software solution, but no one to continue its development. We want new features, but we lack internal capacity and don’t want to hire a full team.

Viktor László Tóth
Founder
ScaleInMind Ltd. empowers SMEs through innovative software development, enabling them to operate with greater efficiency and agility. Whether it's workforce optimization, process automation, or digital transformation, we deliver solutions that drive measurable impact. Our AI-driven technologies not only save time but also create a sustainable competitive edge. If you're seeking a trusted strategic technology partner who delivers tailored solutions - not templates - ScaleInMind is your team.
© 2025 ScaleInMind Ltd. All rights reserved. ScaleInMind™ is a registered trademark.